Mark Pack

Is this what “making government work better” means?

By | Sat 31st January 2009 - 4:43 pm

The Cabinet Office says its overarching purpose is “making government work better”. Me? I’d change it to “making the Cabinet Office work better” or even “making the Cabinet Office reply to correspondence from the public, now and again, pretty please”.

As you may have guessed, I’ve been trying to communicate with them…

First I tried an email through their website, back in September. No response. Oh well, no technology is perfect I thought. Let’s be fair and given them another try. Another website submission in October. No response. Back to old-fashioned communications then, and a letter in December. No response again.

So it looks like it’s got to be a letter to my MP, asking him to write to the Minister for the Cabinet Office (Liam Byrne) to ask him to see if my question can be answered. All a bit long-winded and cumbersome. If this is making government better, can we try making it worse instead?

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2 Comments

  • D iversity 1st Feb '09 - 11:50am

    30 years or so ago, I was responsible for answering letters to the Prime Minister, etc., that nobody else took on. Normally we answered all letters within two weeks. When we were really pressed that could stretch to four weeks. Quite a lot of our answers were pretty useless; so it is possible that the improvement is in quality of response?

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