Tag Archives: consumer protection

The Lib Dem legacy: right to 30-day refund becomes law

By Nick T | Thu 1st October 2015 - 11:00 am

New consumer protection measures – including longer refund rights – have come into force under the Consumer Rights Act.

For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.

Previously consumers were only entitled to refunds for a “reasonable time”.

There will also be new protection for people who buy digital content, such as ebooks or online films and music.

They will be entitled to a full refund, or a replacement, if the goods are faulty.

The Act also covers second-hand goods, when bought through a retailer.

People buying services – like a garage repair or a haircut – will also have stronger rights.

Posted in News | Also tagged Jo Swinson | Leave a comment

Jenny Willott MP writes…Cracking down on copycat websites

By Jenny Willott | Wed 23rd April 2014 - 11:53 am

The internet has made life a lot easier in many ways for many people – I can hardly imagine a time when I wasn’t able to make online bank transfers, get a grocery shop delivered or book a holiday online. However, as we all spend more time online and use the internet to do increasing numbers of things, new problems and challenges arise which we have to address.

People deserve the same protection online as they get offline, and we need to make sure that we have the ability and resources to ensure this is the case.