Last week, Government MPs and the forces of darkness Daily Mail were calling on civil servants to stop lazing around at home and get back to work, in part as an example to the private sector, and perhaps as support to their friends in the commercial property sector.
Meanwhile, many sectors are recognising the challenges and opportunities that allowing their staff greater flexibility in terms of where they work bring. I would argue that, ultimately, there are a number of key issues that will determine whether or not our office culture can, will or should adapt.
The end of “command and control”?
Can you trust your staff to perform their duties without being physically overseen? Remote management relies on a more adult relationship between manager and managed, and the use of management data to spot poor performance will become ever more important. That gives organisations, especially Government departments, an incentive to be more selective in their target setting, and focus more on customer outcomes over administrative box-ticking exercises, on quality over quantity. That in turn offers the hope of better, more efficient government.
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