Tag Archives: disability discrimination act 1995

I have just returned from a very happy two week visit to Ontario with my husband Ian, staying with my brother and attending our niece’s wedding. I have loved Canada ever since my first visit nearly 50 years ago, and have been back many times. Indeed, it is the one country outside the UK where I would be happy to live. The Americans joke about the Canadians – always calm, punctual and highly efficient (and with strong gun laws) – not realising that it is indeed good to live in a liberal democracy ruled by common sense. The country is also stunningly beautiful and we have explored it from Newfoundland to Vancouver, and from Niagara to Hudson Bay.

Canada has a proud record of providing a safe haven for those who have been forced from their homes, from the former slaves who took the Underground Railroad to freedom, to the current policy of welcoming refugees, most recently from Afghanistan and Ukraine.

But Canada has its dark side, highlighted by the recent visit by the Pope. And we also discovered that disabled people have limited rights in law, and their needs are often overlooked institutionally.

This was the first time we had flown anywhere since the pandemic. Ian has a complex neurological condition and we have been using Special Assistance in airports for some years. He has some, but limited, mobility and since our last flight he has started using a mobility scooter and a folding wheelchair which we take with us when we go out together, so we took it with us to Canada this time.

The first thing we noticed in Canada is that there is no requirement for buildings that are open to the public to be accessible. When we ate out in a restaurant we had to phone in advance to check whether we could actually get in with the wheelchair. Once in, few had disabled loos.

But the real struggle emerged when we got to Montreal Airport for our flight home. We had booked Special Assistance through the airline (Air Transat) but we discovered on the airport’s website that they also offered a service from the drop-off point to check-in. To add to the complications my mobility is also limited, but not to the same extent as Ian’s, and I find it impossible to push a wheelchair and all our luggage at the same time. So we filled in the online form to request this support and received a confirmation telling us to report to Door 4 of the terminal at 7pm.