The recent poor performance of the Southern rail franchise, operated by Govia Thameslink Railway, have cast concern at the Government’s decision to exclude rail from the 2015 Consumer Rights Act. An Act which allows customers to be adequately compensated for any excessive disruption. In addition, passengers being forced to travel in cramped conditions when ironically, there are tight regulations preventing the overcrowding of animals when they are transported by train, but no similar rules relate to people.
Recent news headlines have been filled with these chaotic tales and the genuine distress of travellers, but what is more worrying is that this relentless and overwhelmingly negative impact appears to have no end in sight despite the recent reinstatement of 119 services. Both Tim and I have provided numerous comments on how the Government should and must intervene in a situation that is completely and utterly out of hand, and we share the exasperation of GTR’s customers.