Tag Archives: surgery

Ways To Successful Residents’ Engagement

By Michal Siewniak | Sun 26th June 2022 - 2:46 pm

I remember when I was first elected as a Councillor in 2014, I used to attend our monthly Councillor Surgeries. Although most of the time, they were not well attended, I often found it useful as it gave me an opportunity to talk to my fellow Councillors and discuss many issues, which needed to be addressed.

So much has changed since 2014. It almost feels like we are living in a very different world. We had (and still have!) Brexit, the health pandemic with often no social interaction, and more recently the war in Ukraine. More importantly in this context, the whole digital world has progressed at an incredibly fast pace.

Although many Councillors decided to “ditch” their Surgeries, when I was elected in May 2022, I was really keen to ensure that the dialogue with residents continuously grows. It was clear to me that we can’t only rely on virtual reality. My role as a Councillor, first and foremost, is to be accessible and visible to my community. Equally, I wondered what would be the best and most effective way to ensure effective communication with residents. The “old days” of waiting for people to turn up to a Surgery are long gone. We all have busy lives and therefore elected representatives need to be a lot wiser regarding residents’ engagement. Yes, it is so easy today to pick up a phone, email, or even get in touch via Facebook, Twitter or Instagram, however nothing, in my view, will ever replace real human interaction.