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Police taking up to 28 hours to attend burglaries

Average burglary response times have increased by a shocking 25% in just one year, with some forces taking an average of 28 hours for an officer to arrive at the scene, damning figures uncovered by the Liberal Democrats have revealed.

The figures were obtained through a series of Freedom of Information requests to all police forces in England. 26 forces provided responses.

Burglaries are often considered as Grade 2 priority incidents, which most police forces aim to respond to within one hour. The College of Policing defines these as “incidents where a witness or other evidence is likely to be lost”, and “a degree of urgency is still associated with immediate police action.”

But in the 2022/23 financial year, it took an average of 9 hours and 8 minutes across police forces for an officer to turn up to the scene when a burglary was reported. This is an increase of 25% from the previous year, when average wait times across police forces stood at 7 hours and 17 minutes. 20 of the 26 police forces reported longer wait times in 2022/23, compared to 2021/22.

When compared to figures from 2020/21, the deterioration in wait times was even more stark. 11 forces saw their burglary response times more than double in that time period. South Yorkshire experienced the largest deterioration in wait times, which increased by a shocking 443% – up from 2 hours and 21 minutes in 2020/21, to 12 hours and 47 minutes in 2022/23.

The figures also revealed a disturbing postcode lottery, with response times varying significantly depending on the police force. The worst performing force was Northamptonshire, with a staggering average response time of 28 hours and 2 minutes for burglary calls. They were followed closely behind by Durham, where victims were left waiting nearly 26 hours for an officer to arrive. Meanwhile, average response times in Bedfordshire were nearly 15 minutes, while Cumbria response times sat at just a little over one hour.

It comes just months after the latest Home Office statistics revealed that 3 in 4 burglaries went unsolved in the year ending September 2023.

The Liberal Democrats have slammed the Conservative Government for these figures, arguing that years of ineffective resourcing have left local police forces overstretched, under-resourced and unable to effectively respond to local crime. This includes taking more than 4,500 community officers (PCSOs) off the streets since 2015.

The party is calling for a return to proper community policing, where officers are visible and trusted, with the time and resources to focus on tackling neighbourhood crime like burglaries.