Someone’s attacked you online; should you respond?

The US Air Force may not seem the obvious place to go for advice on this, but they do seem to take online communication seriously and are an organisation whose activities, particularly in Iraq and Afghanistan, are frequently talked about online.

Being also rather a large bureaucracy, they’ve created a flowchart to help decide how to respond to online comments. Some parts are, er…, very American management speak (“proactively share your story”) but there’s also a lot of good sense in it, particularly in its five headings about responding to blog postings:

Transparency (make clear who you are)
Sourcing (give sources for your claims)
Timeliness (respond quickly)
Tone (the tone you use reflects on yourself and your organisation)
Influence (put your efforts into the sites that matter most)

Anyway, here is the full flowchart for your delectation.

UPDATE: Here is the updated version.

Certainly the US Air Force seems to get the Web 2.0 world rather better than the US Army, with its odd description of Twitter.

Hat-tip: David Meerman Scott

Read more by or more about .
This entry was posted in Online politics.
Bookmark the web address for this page or use the short url http://ldv.org.uk/8793 for Twitter and emails.
Advert

5 Comments

Post a Comment

Lib Dem Voice welcomes comments from everyone but we ask you to be polite, to be on topic and to be who you say you are. You can read our comments policy in full here. Please respect it and all readers of the site.

If you are a member of the party, you can have the Lib Dem Logo appear next to your comments to show this. You must be registered for our forum and can then login on this public site with the same username and password.

Your email is never published. Required fields are marked *

*
*
Please complete the name of this site, Liberal Democrat ...?

Advert



Recent Comments

  • User AvatarWilliam 24th May - 6:08pm
    Must admit I am impressed by Norman's honesty, rather than simply saying something to get credit. Maybe I am reading too much into this though!
  • User AvatarTony Greaves 24th May - 5:56pm
    Is this all a joke? Who next? Princess Anne and Bilbo Baggins?
  • User AvatarAndrew 24th May - 5:56pm
    I agree with Alex Dingwall on this. The decision is bound to be seen as cynical, and may rebound very badly on the Liberal Democrats...
  • User AvatarRosemarie Battles 24th May - 5:56pm
    My choice which is a very inspirational book is The untimely death of David Kelly, by Norman Baker
  • User AvatarCaron Lindsay 24th May - 5:55pm
    . I too fully support rehabilitation of wrongdoers. But rehabilitation should follow after a just punishment. You think that giving up a five figure sum...
  • User AvatarDavid Evans 24th May - 5:53pm
    Alistair has clearly made a catastrophic error of judgement which has cast a cloud over himself, the Lib Dems reputation nationally, in Scotland, but most...
Sun 24th May 2015
Mon 25th May 2015
12:05
Tue 26th May 2015
Wed 27th May 2015
Thu 28th May 2015
Fri 29th May 2015
19:30
Sat 30th May 2015
Sun 31st May 2015
Mon 1st Jun 2015
Wed 3rd Jun 2015
Thu 4th Jun 2015
Sat 6th Jun 2015
Wed 10th Jun 2015
Thu 11th Jun 2015
19:00
Fri 12th Jun 2015
Sat 13th Jun 2015
Wed 17th Jun 2015
Thu 18th Jun 2015