Someone’s attacked you online; should you respond?

The US Air Force may not seem the obvious place to go for advice on this, but they do seem to take online communication seriously and are an organisation whose activities, particularly in Iraq and Afghanistan, are frequently talked about online.

Being also rather a large bureaucracy, they’ve created a flowchart to help decide how to respond to online comments. Some parts are, er…, very American management speak (“proactively share your story”) but there’s also a lot of good sense in it, particularly in its five headings about responding to blog postings:

Transparency (make clear who you are)
Sourcing (give sources for your claims)
Timeliness (respond quickly)
Tone (the tone you use reflects on yourself and your organisation)
Influence (put your efforts into the sites that matter most)

Anyway, here is the full flowchart for your delectation.

UPDATE: Here is the updated version.

Certainly the US Air Force seems to get the Web 2.0 world rather better than the US Army, with its odd description of Twitter.

Hat-tip: David Meerman Scott

Read more by or more about .
This entry was posted in Online politics.
Bookmark the web address for this page or use the short url http://ldv.org.uk/8793 for Twitter and emails.

5 Comments

Post a Comment

Lib Dem Voice welcomes comments from everyone but we ask you to be polite, to be on topic and to be who you say you are. You can read our comments policy in full here. Please respect it and all readers of the site.

If you are a member of the party, you can have the Lib Dem Logo appear next to your comments to show this. You must be registered for our forum and can then login on this public site with the same username and password.

Your email is never published. Required fields are marked *

*
*
Please complete the name of this site, Liberal Democrat ...?




Recent Comments

  • User AvatarJenny Barnes 20th Oct - 10:34am
    The trouble with trying to combine economic and social liberalism is that market centred economic liberalism works best in a society populated entirely by sociopaths...
  • User AvatarPaul Fox 20th Oct - 10:26am
    Tim, I don't support this narrative either. However it is time to 'wake up and smell the coffee'. This is where the party is and...
  • User AvatarTim13 20th Oct - 10:07am
    And Richard, I have sat in a bar or two on holiday on the Costa del Sol, surrounded by these ... people. The selfish apology...
  • User AvatarRichard 20th Oct - 9:27am
    Should we necessarily expect rationality from the electorate. At the general election I was impressed by the number of rather elderly voters I encountered who...
  • User AvatarRichard Dean 20th Oct - 9:20am
    The comments by Barroso suggest to me that there is confusion in the Commission too. Think of two types of EU immigrant 1. an immigrant...
  • User AvatarTim13 20th Oct - 9:17am
    Paul Fox What some of us here say, Change the Narrative. Just because that has been the leadership position for 4 years should not mean...