Someone’s attacked you online; should you respond?

The US Air Force may not seem the obvious place to go for advice on this, but they do seem to take online communication seriously and are an organisation whose activities, particularly in Iraq and Afghanistan, are frequently talked about online.

Being also rather a large bureaucracy, they’ve created a flowchart to help decide how to respond to online comments. Some parts are, er…, very American management speak (“proactively share your story”) but there’s also a lot of good sense in it, particularly in its five headings about responding to blog postings:

Transparency (make clear who you are)
Sourcing (give sources for your claims)
Timeliness (respond quickly)
Tone (the tone you use reflects on yourself and your organisation)
Influence (put your efforts into the sites that matter most)

Anyway, here is the full flowchart for your delectation.

UPDATE: Here is the updated version.

Certainly the US Air Force seems to get the Web 2.0 world rather better than the US Army, with its odd description of Twitter.

Hat-tip: David Meerman Scott

Read more by or more about .
This entry was posted in Online politics.
Bookmark the web address for this page or use the short url http://ldv.org.uk/8793 for Twitter and emails.
Advert

5 Comments

Post a Comment

Lib Dem Voice welcomes comments from everyone but we ask you to be polite, to be on topic and to be who you say you are. You can read our comments policy in full here. Please respect it and all readers of the site.

If you are a member of the party, you can have the Lib Dem Logo appear next to your comments to show this. You must be registered for our forum and can then login on this public site with the same username and password.

Your email is never published. Required fields are marked *

*
*
Please complete the name of this site, Liberal Democrat ...?

Advert



Recent Comments

  • User AvatarHywel 29th Nov - 12:45am
    Errrrm: https://www.ipsos-mori.com/researchpublications/researcharchive/3463/Support-for-EU-membership-highest-for-23-years-even-as-UKIP-rises-in-the-polls.aspx
  • User AvatarDavid Allen 29th Nov - 12:18am
    All this argument about whether net inward migration is good for the economy, whether people really resent it all that badly, and whether or not...
  • User AvatarDavid Evans 29th Nov - 12:07am
    The question is does Nick have the courage to bite the bullet and take us out of the coalition on this issue now? If he...
  • User AvatarMark Argent 28th Nov - 11:51pm
    It is horrifying to think that something as important as this might be decided by the Tories need to avoid losing a few seats to...
  • User AvatarExiled Scot 28th Nov - 11:48pm
    There were 12 local government by elections on Thursday in which just over 18,000 people voted. Just 305 voted Lib Dem - less than six...
  • User AvatarTim13 28th Nov - 11:43pm
    But who on earth are these 79%? Most people here want to exit the coalition sharpish, eve if many of us originally supported the idea...